How to book tours
What is CrewVoyage?
How do I book a tailored tour?
To book a tailored tour, browse the available tours, and select the one that best fits your schedule and preferences. Follow the on-screen instructions to complete your booking.
Can I customise my tour?
Currently, we are working on bringing this option to you in the near future.
What types of tours do you offer?
We offer a variety of tours, including cultural experiences, adventure activities, relaxation retreats, and city explorations. Each tour is designed to fit the unique schedules and interests of cabin crew members.
Are the tours guided?
Yes, most of our tours include knowledgeable local guides who provide insights and enhance your travel experience. Specific details about the guide will be provided in the tour description.
How do I contact customer support?
Please contact our support team directly through the contact methods provided on our website or in your booking confirmation email.
Is there a mobile app for CrewVoyage?
Currently, we do not have a mobile app. However, our website is fully optimised for mobile devices, allowing you to browse and book tours on the go through your mobile browser.
Can I read reviews from other travellers?
Absolutely! Each tour page features reviews and ratings from other travellers who have experienced the tour. We encourage you to read these reviews to help you make an informed decision.
Do I need insurance for my tour with CrewVoyage?
It is the responsibility of all travelers to hold valid travel insurance that provides coverage for unforeseen events, including medical emergencies.
Are meals included in the tours?
Some tours include meals, while others do not. This information will be clearly stated in the tour description. If meals are not included, we can recommend local dining options.
How do I provide feedback about my tour experience?
We value your feedback and encourage you to share your experience with us. After your tour, you will receive an email with a link to a feedback form where you can rate your experience and provide comments.
Payment & Fee
What payment methods do you accept?
We accept various payment methods, including credit/debit cards and other secure online payment options through our Payment Processor. Details will be provided during the booking process.
Are there any discounts for group bookings?
Yes, we offer discounts for group bookings. If you are booking for a group, please contact our support team to learn more about the available discounts and packages.
Payment & Refunds
What if my flight schedule changes?
We understand that flight schedules can change. If your schedule changes, please contact our support team as soon as possible. We will do our best to adjust your booking or provide alternative options.
What happens if I miss my tour without notifying CrewVoyage?
If you do not show up for your tour without prior notice, you will be charged the full amount of the booking as per our no-show policy.
If my tour is cancelled by CrewVoyage or its partners, what happens?
If we or our partners cancel the tour, you'll be offered an alternative tour or a full refund, depending on your preference and the circumstances of the cancellation.
CrewVoyage, in collaboration with its partners, reserves the right to cancel a tour due to insufficient bookings. The CrewVoyage team will notify the client of the cancellation as soon as the decision is made, but no later than 12 hours prior to the scheduled start time of the tour.
Can I get a refund if I decide not to take the tour after booking?
Refund policies depend on how far in advance you cancel. Please refer to our cancellation policy for detailed terms regarding refunds.
